Smarsh Support

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Smarsh offers support solutions to suit your organization’s needs.

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SMARSH CENTRAL

One place for community, innovation and learning.

Available 24/7, visit Smarsh Central to:

  • Search technical articles from Smarsh support experts
  • Utilize the full power of your software with flexible learning from Smarsh University
  • Access in-depth guides and step-by-step instructions for using your Smarsh product
  • Visit Ideas to suggest and vote for product features

DISCUSSIONS

Post a question to the Discussions community on Smarsh Central, a forum where you can ask questions and talk with fellow Smarsh users.

CONTACT US

Refer to the article, How do I contact Smarsh Support? for hours of operation, support numbers and directions to submit a new case.

4.9

out of 5

customer satisfaction score

1,988

articles written by our support team

117

courses

offered to learn about your Smarsh product

"Support knew exactly what we needed and effortlessly walked me through the process."

“A pleasure to work with and has handled all our questions and concerns in a professional and timely manner. Went above and beyond to help!”

“The engineer was patient and knowledgeable across all Smarsh platforms.”

“Customer service is very helpful, and I would recommend Smarsh to anyone.”

Support Packages

Smarsh Support team experts work quickly and diligently to resolve your issues. Choose the support package that best suits your organization’s needs:

Professional Archive
Support Packages

As a Professional Archive customer, we understand you rely on Smarsh for a comprehensive compliance solution, inclusive of capture, archiving, supervision and e-discovery. Smarsh offers both basic and premium support packages to ensure you get the response you require.

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Enterprise
Support Packages

Smarsh Enterprise and Business Critical Support packages are designed for enterprise customers that require enhanced levels of support and 24/7 availability. You can take full advantage of a team of experts with knowledge of your environment, organization and business processes.

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Smarsh Technical
Account Manager

Smarsh Technical Account Manager (TAM) services are available to maximize the value of your products and Business Critical Support. The TAM brings you deep technical expertise as part of a white glove service to understand your environment and help you achieve your outcomes more quickly and efficiently.

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Need additional help?

Smarsh has a variety of professional services to suit your organization's needs.

Set up a plan for success

Contact your Customer Success Manager and craft a plan to realize the most benefits from your compliance and e-discovery solutions.

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Get Smarsh Certified

Sign up for a Smarsh University certification exam and receive priority support with passing marks.

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