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Content capture for today’s distributed workforce

Capture and manage content across the most popular digital communication channels. With over 100+ channels covered, capture right from the source, with full context and fidelity preserved.

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ALL SUPPORTED CHANNELS

Enable communications governance on the latest channels

Today’s workers are adopting new communications tools every day, making it a challenge for regulated organizations to keep up with compliance risks. Smarsh is the leading capture provider that supports 100+ channels out of the box, including the most popular email, mobile, social, Instant Messaging & collaboration, video and voice tools used today. We help you keep all the important contextual details so you can speed up and improve your supervision and e-discovery reviews. Smarsh Capture solutions help customers stay compliant and deliver simplified service at scale.

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Capture everything

across 100+ channels, direct from the source

all supported channels

Preserve native formatting

When responding to investigations, litigation or audits, compliance personnel must be able to quickly and carefully review data to understand its relevance – and risk. Legacy systems retain communications in email format, making it difficult to reassemble conversations. Smarsh captures all conversations in their native format as threaded conversations with metadata such as joins, leaves, edits, deletes, comments, replies, attachments and more. Communications data can be sent seamlessly to the Smarsh Enterprise Warehouse or any existing archive, application or data lake.

Unified identity management

Employees assume different identities and names when using various channels. This context switching makes it challenging to ascertain digital entities – even within the organization. Smarsh offers flexible deployment options to meet the needs of your business. Whatever you choose, your employees' identities are unified across different content sources, from email to IM & collaboration channels to social media. As workers continue to adopt new communications channels, unified identities across sources are becoming increasingly important.

Monitor and protect your content

Capturing content also means identifying its potential risk and value to the enterprise. With our Capture offerings, administrators can easily define lexicon policies to flag incoming text and file content. They can also protect sensitive information with near-real-time alerts on suspicious activity. For channels such as Webex Teams, Jabber, IBM Sametime, Facebook, Twitter and LinkedIn, we offer additional advanced management capabilities. These include ethical walls, blocking, redaction, remediation, disclaimers, federation controls and pre-review.

Use open APIs to capture custom content

Your content can’t live in silos. Beyond the 100+ channels Smarsh supports out of the box, you can also capture and manage custom networks and channels using our APIs and SDK. This ensures there are never gaps in your information governance solution. We offer purpose-built supervision and e-discovery applications that meet the needs of your compliance and legal teams and seamlessly integrate with our capture solutions. You can build your own applications or use third-party tools to interact directly with your communications data.